FREQUENTLY ASKED QUESTIONS

1. Where do you ship from//to?

Orders are shipped from my little nook based in Selangor, Malaysia and I ship worldwide :-)

I am building a library of digital products available for purchase on my Ko-fi page too. Do check it out if you’re keen and thank you for your support!  :-)

2. How long does shipping take?

On average: 

2-3 working days (West Malaysia/WM)

5-7 working days (East Malaysia/EM).

Up to over 14 working days (International)

Kindly note that this is a general estimation.

If you have not received your orders for more than 7 working days (local), please email me at aamirahayob@gmail.com with your name and order number.

3. How much is shipping?

Local shipping starts from RM8 (WM) and RM16 (EM), with tracking via PosLaju.

International shipping starts from RM40 (untracked parcel) with an optional add-on Tracking Label for RM13.50.

4. Can I cancel, return or exchange my order?

Kindly double-check your orders when making a purchase.

Return and exchange: I do accept return and exchange but this will be on a case-by-case basis. Kindly send an email to aamirahayob@gmail.com if you'd like to request a return or exchange with your name, order number and photo(s) of the product you received.

Also, kindly note that I am not responsible for any damage to the package while in shipment.

Cancel and refund: Cancel and refund are possible only when the same order is placed twice or more.

Lost or stolen package: Once your order is dropped off or picked up by the courier, it's basically out of my control, mian :( I cannot offer a replacement or refund for lost or stolen packages since such circumstances are out of my control. 

5. Eh? Something is wrong with my order.

Did you receive a different product or is something missing from your order? I might forget something or send you a different order, sorry! Please get in touch with me if something is wrong with your order so I can replace it.

6. What happens when I combine a preorder item and in-stock item in a single purchase?

If you have included a preorder item in your purchase, the entire order will be sent together in one parcel. Your order will be shipped out after the preorder item has been released.

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Any other inquiries kindly write to aamirahayob@gmail.com or drop your Q here so I may add them to the list :-) (In bullet points, please!)